All Aatma Jewels will be shipped in 4 business days. Aatma Rings will be shipped in 4 business days for available ring sizes, however if your size is not available, we kindly ask you to wait until new ring sizes are restocked.
Custom orders will take 4 weeks to design, create and ship. We understand this might appear long but this is only to ensure that we achieve the best possible creations according to your preferences.
We offer exchanges within a 2 week period from the time of purchase if the product has been damaged during the delivery period. We do not offer any refunds. This is not because we are not flexible, but because we understand the intense energies that Crystals carry, and once received and transformed by one person, we believe it should not be returned. Each piece of jewelry is meant to fulfil an intention therefore we kindly ask that you let it do so.
Repairs are free and valid for a lifetime. Only shipping costs have to be borne by the customer.
All Aatma Jewels are unique. You will receive each signature piece exactly how it looks like in the product pictures. However, please expect variations in colors, sizes and shapes of Crystals when custom orders are being processed. We use high quality copper wire which tightly secures and keeps every Crystal intact, and a protective coating is applied on each finished piece. However, we kindly ask you to be protective of your Aatma Jewel and make sure you do not allow it to come in contact with any type of liquid, not wear it while you sleep, and to carefully store it away safely when not in use.
Customers are responsible for any taxes that they might occur when purchasing any products. Aatmaya is not responsible for any postal delays due to customs or other factors.